Application Support Technician - Wish Farms

Application Support Technician

Position: Full time

Location: Plant City, FL

Wish Farms is a nationally recognized year-round supplier of berries with growing regions throughout the USA, Canada, and South America.  With our committed focus on providing the best tasting berries, Wish Farms continues to see impressive market growth.

Established in 1922, Wish Farms is a family owned and operated grower, shipper, and marketer of berries.  We employ a dynamic group of passionate individuals who believe in our mission of providing the best tasting berries through living our core values of Quality, Integrity, and Responsiveness.

While our mission is to provide the best tasting berries, our brand is defined by much more than the product we deliver and the retailer you find it in.  It is defined and protected by us, the employees.  With that in mind, we have created 33 fundamentals, which serve as a shared language across our organization and is the basis for how we do business.  Join our team and become a Wish Farms pixie where our culture is second to none.

We have a career opportunity available for a talented and motivated bi-lingual individual to join our team as a full-time Application Support Technician that will be responsible for day-to-day support for our food trace initiative.  Wish Farms has worked to develop an in-house platform for tracing the harvest of product by our growers.  The ideal candidate would have had previous experience working in a similar role supporting applications for a business and enjoy interacting with people.  We are looking for an individual that will be able to coordinate with external users while also helping to expand the system as we look towards the future.

This individual will report directly to the Director of Information Systems and will be interacting with users from all levels of the business along with external growers and employees.  Due to the anticipated amount of collaboration, we are looking to fill this position via a candidate local to our state-of-the-art headquarters in Plant City, FL.  Our team is small, but has a wide range of experience throughout the different aspects that comprise IT.  We’re willing to share and learn with each other and is a core portion of working together on this team.

Anticipated Day to Day Duties

  • Allocate, track, & monitor equipment loaned to growers for their growing season.
  • Administer logins and underlying trace platform configuration to meet the needs of our growers.
  • Provide training and support for new/returning users and grower staff on usage of the trace platform.
  • Troubleshoot issues related to different aspects of the trace platform.
    • Mobile application, middleware API services, file export processes, etc.
  • Monitor platform usage by end users.
  • Work with different business units to provide meaningful metrics to continue increasing adoption amongst our growers.
  • Collaborate with our growers and business units to determine future functionality and enhancements for the platform.
  • Collaborate with the Wish Farms IT team to document processes and procedures.
  • Interact effectively with co-workers to foster and maintain strong working relationships.

Required Qualifications / Education: 

  • A degree or certificate in MIS, Computer Science or a related field.
  • 2 years of application support (or similar) experience.

Required Skills

  • Ability to speak both English and Spanish fluently.
  • Ability to communicate, train, work with, and build relationships with end users.
  • Strong troubleshooting, problem solving, and creative thinking skills.
  • This position has the potential for limited travel which may be required to assist in deployment/rollout of the platform for select remote locations.

Preferred Additional Skills

  • Familiarity with any of the following software / platforms:
    • Mobile device management
    • Power BI
    • AWS
      • Cloudwatch / Amplify / Lambda
    • TestFlight
    • Python
    • T-SQL
    • GitHub
    • Adobe XD (or similar UI/UX tool)
  • Working knowledge of mobile app store deployment life cycle

This position is full time and offers a competitive benefits package including medical, dental, vision, life insurance, long-term and short-term disability, and 401k with company match.

To be considered for this role, please provide your resume along with the reason why you’d be a great fit as part of the Wish Farms team.

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